DATA PRIVACY & SECURITY

Delete Your Account & Data

Last updated: September 14, 2026

App: DADGUIDEiOS: com.dadguide.appAndroid: com.dadguide.app

Overview

At DADGUIDE, we believe you should always have complete ownership and control over your personal information and your family's data.

In accordance with Apple App Store Review Guideline 5.1.1(v) and Google Play Store User Data & Account Deletion policies, you can permanently delete your account and all associated personal data at any time. You do not need to keep the app installed to exercise this right.

How to Request Deletion

You can initiate account and data deletion using either of the methods below:

Method 1: Direct In-App Self-Service (Recommended)

If you have the DADGUIDE mobile app installed on your iPhone or Android device, you can delete your account directly inside the app:

Open the App

Launch DADGUIDE on your mobile device and make sure you are signed in to the account you wish to delete.

Go to Settings

Tap the Profile tab in the bottom navigation bar, then tap Settings (the gear icon).

Select Delete Account

Scroll down to the Account section and tap Delete account.

Confirm Deletion

Review the confirmation prompt and confirm that you wish to permanently erase your account and data.

Method 2: Web & Email Request (Without App Access)

If you have uninstalled the app, lost access to your device, or prefer to request deletion online, you can submit an account deletion request via email:

Send an email to hello@dadguide.app.
Use the subject line: Account Deletion Request.
Send the email from the same email address registered to your DADGUIDE account so we can verify your identity.
Include your full name and a brief confirmation that you want your account and all personal data permanently erased.

✉️ Send Account Deletion Request Email

What Data is Permanently Deleted

When your account deletion is processed, the following personal and family data is permanently purged from our primary databases and cloud storage:

Data Category	Details Purged
User Profile	Name, email address, authentication credentials, password hashes, avatar/profile image, and notification preferences.
Baby Profile	Baby's name, date of birth / due date, sex, and developmental milestone history.
Daily Tracking Logs	Sleep timer logs, manual sleep records, feeding logs, and all timestamped notes.
Marcus AI Coach	All private coaching chats, prompt histories, and personalized context memory.
Memory Vault	All photos, videos, voice recordings, and private letters to your child stored in cloud storage.
Community (Locker Room)	All profile associations are removed; community posts and replies are permanently deleted or fully anonymized.
Device & Notification Data	Push notification tokens (APNs/FCM) and device-specific session tokens.

⚠️ Permanent and Irreversible

Account deletion is permanent. Once completed, your data, baby logs, Marcus coaching history, and Memory Vault media cannot be restored or recovered.

Data Retention & Legal Exceptions

Under Google Play and Apple guidelines, certain non-personal or statutory data may be retained for limited periods under specific legal exceptions:

Financial & Transaction Records: If you purchased a subscription, transaction history (invoice dates, amounts, transaction IDs) is retained for up to 7 years solely to satisfy statutory financial reporting, tax audits, and anti-fraud obligations. (Note: DADGUIDE does not store payment card numbers; payments are processed securely by Apple App Store, Google Play, or Stripe).
Security & Abuse Prevention: Anonymized server access records or IP security logs may be retained for up to 90 days to defend against distributed attacks, abuse, and security incidents.
Encrypted Backups: Residual copies in automated disaster recovery backups are overwritten and expunged in the ordinary course of our backup rotation cycle (within 30 days).

Processing Timeframe

Account deletion requests initiated in the mobile app take effect immediately or within a short automated sync window.

Account deletion requests submitted via email are verified and fully processed within 30 calendar days (typically within 48 to 72 hours). Once the deletion is finalized, you will receive a confirmation email at your registered address.

Subscriptions Warning (App Store & Google Play)

ℹ️ Important Note on Active Subscriptions

Deleting your DADGUIDE account does not automatically cancel an active recurring subscription billed through the Apple App Store or Google Play Store. To prevent future charges, you must cancel your subscription directly in your device settings before deleting your account.

How to cancel on iPhone (Apple App Store):

Open the Settings app on your iPhone or iPad.
Tap your Name / Apple Account at the top.
Tap Subscriptions.
Select DADGUIDE from your active subscriptions.
Tap Cancel Subscription and confirm.

How to cancel on Android (Google Play Store):

Open the Google Play Store app on your Android device.
Tap your profile icon at the top right.
Tap Payments & subscriptions > Subscriptions.
Select DADGUIDE.
Tap Cancel subscription and follow the instructions.

Contact Us

If you have questions about this policy, need assistance with deleting your account, or wish to exercise any other privacy rights under GDPR, CCPA, or applicable privacy laws, please reach out:

Email: hello@dadguide.app

Developer: DADGUIDE

Privacy Policy: dadguide.app/privacy